User Rights and Responsibilities

This information is also available on the eDocAmerica website.

User’s Rights:

• The right to know about the philosophy and characteristics of eDocAmerica and the services provided
• The right to have personal health information shared within the eDocAmerica web portal and with the eDocAmerica health professionals to be secured and handled only in accordance with state and federal law
• The right to identify eDocAmerica’s professional team members and operational staff members, including their job title, and to communicate with a staff member’s supervisor if requested
• The right to contact and interact with a member of eDocAmerica’s team of health professionals
• The right to receive information about eDocAmerica, it’s team of health professionals, it’s staff and its services
• The right to receive administrative information regarding changes in, or termination of, the services provided by eDocAmerica
• The right to decline participation, revoke consent, or disenroll at any point in time
• The User has the right to receive information about eDocAmerica, its services, and its team of health professionals
• The User has the right to obtain timely current responses to user specific dynamic health inquiries submitted to our team of health professionals. The User has the right to receive responses that the User can be reasonably expected to understand consistent with the descriptive health information provided by the User with the inquiry
• The User has the right to obtain timely current responses to administrative comments and inquiries submitted to our administrative staff within one business day.
• The User has the right to know the name, professional title, and specialty of any board certified physician or other health professional responding to inquiries submitted by the User
• The User has the right to ask for clarifying feedback for any inquiry response which the User does not fully understand as well as the right to ask follow up questions of the responding health professional in order to achieve the level of health decision support sought by the User
• The User has a right of privacy, including the right to have all records pertaining to medical information within their eDocAmerica account treated as confidential unless otherwise permitted or required by state or federal law
• The User has the right to access information in his or her records at the User’s convenience, consistent with state and federal laws
• The User has the right to give his or her informed consent prior to his or her medical information being used in any personally identifiable manner inconsistent with state and federal law
• The User has the right to voice complaints about eDocAmerica and to receive timely and effective redress of complaints through a system established by eDocAmerica
• The User has the right to be informed of these rights and responsibilities
• The User has the right to make recommendations regarding eDocAmerica’s User rights and responsibilities policies

User’s Responsibilities:

• The responsibility to give accurate health and contact information
• The User has the responsibility to accurately communicate the health nature of any inquiry made of an eDocAmerica health professional and to provide sufficient accompanying health information as background to the inquiry.
• The User has the responsibility to advise eDocAmerica of address or phone number changes so that the User can be assured of receiving necessary communications.
• The User has the responsibility to understand that the eDocAmerica services are not intend to and therefore should not replace the services provided by the User’s primary care physician.
• The User has the responsibility to understand that, notwithstanding the responses provided by the eDocAmerica team of health professionals, the User is solely responsible for the decisions made by the User.
• It is the User’s responsibility to be aware that the password they have chosen is utilized for the entire family if the User has elected to register other family members on their account. If any family member logs in to the User’s account they will have access to all communications within the “In Box” for all registered family members except for information that has been previously deleted. If a User does not desire for their health information to be viewed by other family members then the User should not register other family members and should not share their log in information with anyone the User does not desire to have access to their health information.